Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania, and shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it.
DEPOSIT & PAYMENT
A 30% deposit is required to secure a booking. The deposit should be paid within 7 days of receipt of the invoice. This deposit forms part of the payment for the trip and shall be offset by the total amount charged to the client/agent. If the total amount is not paid at least four (4) weeks prior to departure, the Company reserves the right to treat the booking as canceled and the deposit shall be forfeited. Clients/Agents booking within four (4) weeks of tour departure are required to pay the total amount immediately to secure the reservation. All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants, etc) a handling fee of 50 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit.
If a booking is cancelled the client is subject to a cancellation fee as follows:
- until 4 weeks prior to departure – 30% Cancellation Fee
- 4-2 weeks prior to departure – 50% Cancellation Fee
- 2-1 weeks prior to departure – 75% Cancellation Fee
- less than 1 week prior to departure – 100% Cancellation Fee
The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case, the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the Company.
PASSPORTS, VISAS, AND OTHER TRAVEL PAPERS
It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited. The Company cannot be held liable for any consequences, damages, or claims if the client does not attend correctly to the client´s documentation and related matters prior to the commencement of the tour.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising. Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack for safaris and treks. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life, or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns, and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
AUTHORITY ON TOUR
The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs, and foreign exchange regulations of all countries visited.
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such pictures and authorizes the Company to retain the copyright for these photographs and such material.
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise due to these.
All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2014. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.